Dispatch software for Kenya's
courier and delivery businesses
Traksend brings WhatsApp-native order capture, live tracking, and flexible payment support to courier and delivery operators serving Kenya — built around how customers already book and pay.
Built on tools you already trust
What's actually slowing you down
Orders start as a WhatsApp message
A booking form doesn’t stop customers messaging you directly — someone still has to read the chat and create the order elsewhere.
Payment on arrival, reconciled by hand
Wherever payment happens outside a bank transfer — cash or otherwise — matching it against the right delivery is manual, daily work.
Hard to look established against bigger players
A handful of larger, branded delivery services shape what customers expect — a manual setup makes it harder to compete on experience.
The old way vs. Traksend
Before
WhatsApp messages re-typed into an order elsewhere, by hand
Payment collected on arrival, reconciled manually against deliveries
No branded tracking page to match bigger, established players
Customers messaging to ask where their delivery is
With Traksend
WhatsApp AI assistant extracts the order straight from the chat
Pay-on-delivery supported as a real flow, not a workaround
A tracking page carrying your logo and brand colour
Customers track live on their own phone — no follow-up needed
Not a marketplace
Your riders. Your brand. Your customers.
A shared-rider marketplace app puts its own brand in front of your customer and can send your delivery to someone else's driver. Traksend keeps your own riders, your own name, and your own customer relationships — the software runs behind your brand, not in front of it.
Everything you need to run dispatch
WhatsApp AI order capture
Customers message you like they already do. The assistant extracts the order details and creates it for you.
Live GPS tracking
Every rider visible on a live map. Every customer gets a tracking link — no app, no sign-up.
Your brand, not ours
Tracking pages, messages, and payment details all carry your logo and name.
Pay-on-delivery, handled
Support cash or pay-on-delivery with account details sent to customers automatically.
Built for how delivery actually works here
For courier and delivery businesses in Kenya, WhatsApp is typically where customers already are, and payment doesn't always happen upfront by card. Traksend's AI assistant can capture an order directly from a WhatsApp conversation, and pay-on-delivery is supported as a real, first-class flow rather than an afterthought.
Common questions
Can Traksend handle orders that start on WhatsApp?
Yes — the AI assistant captures order details directly from a WhatsApp conversation and creates a dispatch-ready order automatically.
Is pay-on-delivery genuinely supported, not just tolerated?
Yes. It's a first-class flow — account details go to the customer automatically before the rider arrives.
Is pricing shown in Kenyan Shillings?
Yes — pricing is detected automatically based on your location, with a manual currency switcher on the pricing page.
Bring your delivery business onto Traksend
Sign up free, or request a demo — pricing is shown in Kenyan Shillings.