Dispatch software for South
Africa's courier and delivery businesses
Traksend brings WhatsApp-native order capture, live tracking, and flexible payment support to courier and delivery operators serving South Africa — built to help independent operators compete on experience, not just price.
Built on tools you already trust
What's actually slowing you down
Bookings arrive as WhatsApp chats
Customers describe pickups and drop-offs in a chat thread — someone still has to turn that into a structured order by hand.
Payment on arrival, tracked manually
When payment happens at the doorstep, matching what was collected against what was delivered becomes daily manual work.
Competing against bigger, branded operators
A few larger courier and logistics companies set customer expectations for tracking and communication — hard to match without the right tools.
The old way vs. Traksend
Before
WhatsApp chats turned into orders manually, one by one
Payment on arrival reconciled by hand against deliveries
No branded tracking page to match bigger, established operators
Customers calling in to check delivery status
With Traksend
WhatsApp AI assistant extracts the order details automatically
Account details sent to the customer before the rider arrives for pay-on-delivery
A tracking page carrying your logo and brand colour
Customers track live on their own phone — no call needed
Not a marketplace
Your riders. Your brand. Your customers.
A shared-rider marketplace app puts its own brand between you and your customer, and can route your delivery to a driver that isn't yours. Traksend keeps your own riders, your own name, and your own customer relationships — the software supports your business quietly in the background.
Everything you need to run dispatch
WhatsApp AI order capture
Customers message you like they already do. The assistant extracts the order details and creates it for you.
Live GPS tracking
Every rider visible on a live map. Every customer gets a tracking link — no app, no sign-up.
Your brand, not ours
Tracking pages, messages, and payment details all carry your logo and name.
Pay-on-delivery, handled
Support cash or pay-on-delivery with account details sent to customers automatically.
Built for how delivery actually works here
For courier and delivery businesses in South Africa, WhatsApp is a default way customers reach out, and pay-on-delivery remains common alongside card and transfer payments. Traksend's AI assistant can capture an order directly from a WhatsApp conversation, and account details go out to the customer automatically before the rider arrives.
Common questions
Does this replace our existing booking form?
No — the booking form remains a valid entry point. WhatsApp AI capture is for customers who'd rather just message you.
Can we still take card and transfer payments?
Yes. Pay-on-delivery is supported alongside standard pre-payment methods — it's an option, not a requirement.
Is pricing shown in South African Rand?
Yes — pricing is detected automatically based on your location, with a manual currency switcher on the pricing page.
Bring your delivery business onto Traksend
Sign up free, or request a demo — pricing is shown in South African Rand.